At Melbourne 1300 Taxi we aim to make cancellations and refunds straightforward and fair. This policy explains when you can cancel a booking, how refunds are handled, and what to expect after you request one. Please keep your booking confirmation handy when contacting us.

Cancellation Timeframes

• Free cancellation is available if you cancel at least 30 minutes before the scheduled pickup time.
• Cancellations made within 30 minutes of pickup may incur a cancellation fee to cover driver travel time and costs.
• For pre-booked airport or long-distance transfers, different cancellation windows may apply; these will be shown at the time of booking.

When Refunds Apply

• If you paid in advance and cancel in the free cancellation window, you will receive a full refund of the prepaid amount.
• Partial refunds may be issued if a cancellation fee applies; the fee amount will be clearly communicated at the time of cancellation.
• No refund will be provided for no-shows or cancellations made after the driver has arrived at the pickup location.

How to Request a Refund

• Request a cancellation or refund through the same channel you used to book (website, app, or by replying to your booking confirmation email).
• Include your booking reference, pickup time, and a brief reason for cancellation.
• Our team will acknowledge your request and advise if a refund is due and the expected processing timeframe.

Refund Processing

• Approved refunds are usually processed within 7–14 business days, depending on your payment provider.
• Refunds will be returned to the original payment method where possible.
• If you do not receive your refund within the stated period, please contact us with your booking reference for an update.

Exceptions & Special Circumstances

• If Melbourne 1300 Taxi cancels a booking, you will receive a full refund or a rebooking option at no extra charge.
• In cases of exceptional circumstances (severe weather, road closures, or government restrictions), we will work with you to offer suitable alternatives or refunds.

Contact & Dispute Resolution

• If you have questions or a dispute about a cancellation or refund, contact our customer support via your booking channel and provide your booking reference.
• We aim to resolve disputes quickly and fairly. If a satisfactory outcome is not reached, we will explain next steps and further options.

Thank you for choosing Melbourne 1300 Taxi. We appreciate your trust and will do our best to handle cancellations and refunds clearly and promptly.